With the rapidly evolving situation surrounding the Coronavirus (COVID-19), we wanted to make you aware that First Bank Richmond is committed to the health and safety of our community, customers and employees. We will continue to provide the highest levels of service to our customers during this time of uncertainty.
All of First Bank Richmond’s locations are providing full service until Saturday, March 21st. Beginning March 21st, our lobbies will be closed. However, our drive-through lanes will be open to handle all of your banking needs. We kindly ask that you use our drive-through services whenever possible. This will assist in keeping social interaction to a minimum and aid in decreasing the spread of this virus. If you visit our branches prior to March 21st, you will see more hand sanitizer, disinfecting wipes and other personal protective items as recommended by the Center for Disease Control and Prevention (CDC). The Shelbyville branch has already closed its lobby, and continues to have drive-through service.
Most business, other than opening an account, can be handled through our drive-through lanes. Seven of our branches (in Richmond, Cambridge City & Shelbyville) are equipped with drive-through functionality. A complete listing with addresses can be found on our website:
Drive-Through Services
We also offer several other convenient alternatives to in-person banking that support social distancing and wellness:
Allpoint ATM Network - All First Bank customers have access to Allpoint surcharge-free ATMs. All of our branches (with the exception of Centerville) also have ATMs where cash can be dispensed.
Phone Banking 877-962-2581 - Access your account activity, check your balances, make transfers between your accounts or pay your loan.
Online Banking - View your account(s), check your balances, make transfers between your accounts, pay your loan, send a payment to a person or pay your bills.
Mobile App - View your account activity, make transfers or deposit a check with mobile check deposit.
Anytime Mortgage - Loan applications (purchase or refinance) from your desktop, tablet or phone can be accessed.
If you’ve been financially impacted by COVID-19 and need help, we have customized solutions available.
We will keep you updated with any changes that occur as this situation develops. If you have any questions, or need to have your online banking or mobile banking set up, please don’t hesitate to call us at (800) 548-8138 or contact us through the website.
Be safe, be diligent – we’ll get through this together.
For additional information concerning the Coronavirus (COVID-19), please visit Centers for Disease Control and Prevention.
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